Facts and Information

Holy Family Medical Center was founded in 1961 and is Illinois' only faith-based specialty hospital caring for medically-complex patients, and the only such hospital in the entire northwest Chicagoland area.

Holy Family Medical Center provides care for patients who are critically ill and must be hospitalized for several weeks. Patients are medically-complex and may have respiratory disorders (including tracheotomy), heart conditions, kidney disease, cancer, a severe wound or other types of critical health problems that require more intensive care. A majority of our patients are transferred from critical care units at other hospitals.

Many outpatient services are also offered, including an Immediate Care Center. Others services include same day surgery, digestive health, medical imaging, women's health, sleep disorders, cardiology, laboratory, occupational health and physical, occupational and speech therapies.

An Immediate Care Center is also located on-site and features convenient hours that include evenings and weekends. Physician care is available without an appointment for treatment and relief of minor illnesses and injuries, such as fevers; ear infections; cold or flu; upset stomach; allergic reactions; sprains or fractures; minor burns; bruises and cuts, abrasions or lacerations.

Keys to Recovery offers a variety of substance abuse treatment programs. These include inpatient medical detoxification, residential treatment, partial hospitalization, outpatient and DUI services.

Quick Facts about Holy Family Medical Center

The Holy Family Medical Center Family Includes:

  • 250 employees
  • Over 300 physicians in 40 specialties - 92% of physicians are board-certified
  • Over 60 active volunteers

Holy Family Medical Center Office Buildings:

  • River Medical Plaza,
    150 North River Road,
    Des Plaines 60016
    Map
  • Golf Medical Plaza,
    1400 Golf Road,
    Des Plaines 60016
    Map
  • Wheeling Professional Building,
    201 East Strong Avenue,
    Wheeling 60090
    Map

Services available to Holy Family Medical Center as a part of Resurrection Health Care:

Memberships:

  • Illinois Hospital Association
  • Metropolitan Chicago Healthcare Council
  • Catholic Health Association
  • Des Plaines Chamber of Commerce and Industry

Our goal is to provide excellent care.

In pursuit of that goal, your health care team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe. As part of our commitment, we seek accreditation from The Joint Commission (TJC). The Joint Commission provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment. If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting a member of your care team during your stay or by contacting our Customer Relations Department at 847-813-3164.

In addition, as a condition of our accreditation, we are required to advise you that you may also contact The Joint Commission or other hospital regulatory agencies directly to express your concerns. You may do this without contacting us. The following provides information about the ways in which you can contact The Joint Commission or other regulatory agencies.

The agencies and the procedures for communicating with them include:

The Joint Commission
Off ice of Quality Monitoring

One Renaissance Boulevard
Oak Brook Terrace, Illinois 60181

Phone: 1.630.792.5000
Phone: 1.800.994.6610
Fax: 1.630.792.5636
TTY: Call Illinois Relay by dialing 711
Email: complaint@jointcommission.org
Online: http://www.jointcommission.org/report_a_complaint.aspx

Illinois Department of Public Health
Off ice of Health Care Regulations

Central Complaint Registry
525 W. Jeff erson St., Ground Floor
Springfield, IL 62761-0001

Phone: 1.800.252.4343
Fax: 1.217.524.8885
TTY: 1.800.547.0466
Online: http://www.idph.state.il.us

Centers for Medicare and Medicaid Services (CMS)
Region V

233 North Michigan Avenue, Suite 600
Chicago, IL 60601

Phone: 1.312.886.6432
Fax: 1.312.353.0252
TTY: Call Illinois Relay by dialing 711
Email: rochiora@cms.hhs.gov


Nurse Staffing Information

Requests from families or patients regarding nurse staffing information are welcome; please contact the Nursing Administration Department at Holy Family Medical Center at 847-297-1800 and they will be glad to assist you.

Call 877-RES-INFO for Nurse Advice, Doctor Referrals or Class Registration Monday - Friday 8 am to 8 pm • Weekends 8 am to 4pm

Special Features

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    Offering walk-in mammograms Mondays through Saturdays – and you don’t even need a physician order. Read more.

  • Take a tour!

    Our hospital offers inpatient care, outpatient testing and comfortable surroundings. Take a look.

  • We need your voice!

    Our legislators are tackling issues that impact on our ability to live our mission. Learn more »