News Releases

CONTACT:
Russell Milligan
Saints Mary and Elizabeth Medical Center
312-770-2225
rmilligan2@reshealthcare.org

FOR IMMEDIATE RELEASE

Saints Mary and Elizabeth Emergency Department Receives 4-Star Patient Perception Award

Chicago, Ill. – August 22, 2012 – For the third consecutive year, the Emergency Department at Saints Mary and Elizabeth Medical (SMEMC) earned the Professional Research Consultants' (PRC) 4-star Patient Perception Award.

The 2012 Excellence in Healthcare Award means patients rated their satisfaction as “excellent” when visiting SMEMC. The award is given annually to facilities that score in the top 25 percent of the clients that PRC ranks nationally.

A rating of “excellent” means SMEMC staff consistently received scores between the 75th and 89th percentile in the areas of attentiveness, communications, quality and utilization. PRC patient satisfaction ratings are from 2011.

“We are honored to win this award three years in a row,” said Patrick Kelly, RN, BSN, nurse manager of emergency services, SMEMC. “Patients can expect outstanding emergency care from an experienced staff. I am proud of our team of board-certified emergency physicians, specially trained nurses, techs, greeters and ancillary personnel. They focus on delivering high quality, prompt and compassionate care to our patients.”

PRC is a national healthcare marketing research firm that conducts follow-up voluntary phone surveys of patients after their visits to the hospital. PRC has partnered with more than 2,000 healthcare organizations in their quest for excellence. Every year, PRC speaks personally with more than 1 million households and recent hospital patients, as well as hundreds of thousands of physicians, hospital employees and community members, according to the PRC website.

About Saints Mary and Elizabeth Medical Center (SMEMC)
SMEMC is a premier medical center on Chicago’s near northwest side and includes the: Saint Mary Campus, 2233 W. Division St., and Saint Elizabeth Campus, 1431 N. Claremont Ave. The Saint Mary Campus is certified as a Primary Stroke Center and accredited as a Chest Pain Center. The hospital specializes in cardiac care, digestive diseases, emergency services, neuroscience services, obstetrics, primary care, behavioral health and wound healing. SMEMC ranks No. 19 in the 2012-13 U.S. News & World Report’s “Best Hospitals” in the Chicago metro area. Visit our website at smemc.reshealth.org.

About Provena Health – Resurrection Health Care, Now Joined as Presence Health
SMEMC is part of Presence Health, a family of Catholic, not-for profit, healthcare services providing advanced medical care and exceptional service with compassion and hope. With locations in Chicago and its collar counties, as well as in East-Central Illinois, it is the largest Catholic health provider in Illinois, encompassing 12 hospitals, 27 long term care and senior residential facilities, numerous outpatient services, clinics, home health services, hospice, private duty, and comprehensive Behavioral Health services. Presence Health is sponsored by the Franciscan Sisters of the Sacred Heart, the Servants of the Holy Heart of Mary, the Sisters of the Holy Family, Sisters of Mercy of the Americas and the Sisters of the Resurrection. Visit www.provenaresurrection.org to learn more.

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