Contact: Russell Milligan
Saints Mary and Elizabeth Medical Center
FOR IMMEDIATE RELEASE
Saints Mary and Elizabeth Emergency Department Earns Four-Star Excellence Award
Chicago, Ill. (June 13, 2011) – For the second year in a row, the Emergency Department (ED) at Saints Mary and Elizabeth Medical Center (SMEMC) earned a Four-Star Excellence Award from Professional Research Consultants, Inc. (PRC), an independent health-care marketing research company.
The award is based on the percentage of patients who rated the ED as “excellent” in a survey question about the overall quality of care. The ED received the 2011 four-star award for ranking in the top 25 percent (between the 75th and 89th percentile) in a national database of 376 healthcare facilities. Eighteen facilities received four-star awards based on scores from 2010 patient data.
PRC, provider of market research to hospitals across the country, randomly asks patients via confidential surveys to assess their perceptions of care following their visits.
“I am proud of our Emergency Department team for their hard work and dedication in achieving this distinction two years in a row,” said Margaret McDermott, executive vice president/CEO. “It’s wonderful to be acknowledged with this award. We will continue to strive for excellence when serving patients and their families in the community.”
Hospitals use research findings to help improve and enhance patient satisfaction.
SMEMC is an award-winning medical center on Chicago’s near northwest side and includes two campuses: Saint Mary Campus, 2233 W. Division St., and Saint Elizabeth Campus, 1431 N. Claremont Ave. The Saint Mary Campus is certified as a Primary Stroke Center and accredited as a Chest Pain Center. The hospital specializes in primary care, obstetrics, cardiac care, behavioral health and emergency services. Visit smemc.reshealth.org/best.
About Resurrection Health Care
SMEMC is part of Resurrection Health Care, a nationally ranked leader in quality care. Our family of health care services, including hospitals, nursing homes, retirement communities, home health services, behavioral health programs and numerous outpatient services throughout Chicagoland, provides advanced medical care and exceptional customer service with compassion and hope. Resurrection Health Care is a not-for-profit Catholic organization sponsored by the Sisters of the Holy Family of Nazareth and the Sisters of the Resurrection.